Returns & Exchanges
At APORRO, we want you to be fully satisfied with your jewelry; therefore, we offer a 30-day window for returns or exchanges on all standard items in their original condition. Please note that custom-made pieces and final sale items are non-refundable due to their unique nature.
Initiate Your Request
Contact our customer support team or visit our online returns portal with your order number and email address to start the process.
Prepare the Package
Securely pack your items in their original APORRO packaging, including all certificates of authenticity and promotional gifts received.
Ship to Our Facility
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our quality assurance team verifies the item's condition, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing